You got the VA client; now what? How do you keep that client happy and coming back for more projects? Other than doing a good job (obviously), there are many things you can do to show them that you were the right gal (or guy) for the job. Turn work in on time. Heck, turn it in early. Everyone likes to turn on their computer in the morning and see an email that a project is completed. It’s a great way to start the day. Don’t make excuses. We touched on this a little bit here but it really is lame to come up with excuses when you are a grown up. The dog ate my homework line didn’t work in grade school and it certainly doesn’t work when you run a VA business. Over deliver. The current business catch phrase is, “meet and exceed your client’s expectations”. As cheesy as that phrase is, it’s true. Seriously. Blow them out of the water with how amazing you are. If you are personally familiar with their topic or field, don’t be afraid to speak up and make a suggestion. I once had a client marketing snow globes but he kept calling






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