A difficult client is every virtual assistant’s worst nightmare. These clients call excessively and are always changing their mind. These clients can be rude, disrespectful, and even worse, may want you to lower your rate. So how do you handle a client like this? Stay Calm – This is one of the most important things that you can do when you’re dealing with a difficult client. It is also a lot easier said than done. Try to remember that clients have bad days too, and maybe you’re the scapegoat. Above all else, do not lose your temper. Losing your temper can cause you to say things you shouldn’t. This may not only cause you to lose the client, but it could damage your professional reputation. Know What You’re Worth – It is easy to underestimate yourself. Decide what you are worth and do not let clients talk you into lowering your rates. A difficult client may try to get you to do more work than you initially signed on to do or may try to get you to accept less pay. They may try to do this in different ways and may even attempt to lay a guilt trip on





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